Will my insurance cover storm damage to the roof?
Usually yes for sudden storm damage, and usually no for gradual wear that was already there. Ironbark provides a written report with dated photographs that separates the two clearly, which is what an assessor needs. We deal directly with your insurer's assessor if you want us to, and we do not inflate a quote because an insurer is paying.
How quickly can you get a tarp on after a storm?
During a major storm event we prioritise by how much water is entering the building, not by who called first. Homes with active water ingress into living areas are typically tarped within twenty four hours. We will tell you honestly on the phone where you sit in that queue rather than promising a time we cannot hold.
Do I need a full re-roof, or can it be repaired?
Most roofs we look at can be repaired. A re-roof is genuinely warranted when the sheeting has corroded through at multiple fixing points, when battens have rotted, or when more than about a third of tiles are cracked. We photograph what we find and quote the repair option first, with the re-roof as a comparison, so you can see the reasoning rather than take our word for it.
Are you licensed and insured?
Ironbark holds QBCC licence 00000000 for roof and wall cladding, and carries $20 million public liability plus workers compensation cover. Certificates go out with every quote automatically, so you do not have to ask for them. Anyone who will not show you a QBCC number before starting roof work should not be on your roof.
What should I do right now if water is coming in?
Move what you can out of the way and put a bucket under it. If the ceiling is bulging with trapped water, pierce it deliberately at the lowest point with a screwdriver so it drains in one spot instead of collapsing the whole sheet. Switch off power to that part of the house at the board if water is anywhere near a light fitting, and do not go onto the roof yourself in the wet.